Shipping policy

At PJ Enterprises, we aim to process and deliver your orders safely and on time. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may vary during sales, festivals, holidays or periods of unusually high order volume.

2. Shipping & Delivery Time

After dispatch, the estimated delivery time will depend on the customer's location and the courier service.

Typical delivery timelines may be:

Local / Nearby Locations: 2–5 business days
Other Locations in India: 3–7 business days
Remote / Special Serviceable Areas: 5–10 business days

These are estimated delivery times and are not guaranteed timelines.

Delivery may take longer due to weather conditions, public holidays, courier delays, operational issues, incorrect address details or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, package size, weight and applicable shipping service.

4. Tracking Information

Once your order has been dispatched, tracking details may be shared through the email address or mobile number provided during checkout.

Tracking information may take some time to become active after the courier receives and scans the shipment.

Customers can use the provided tracking details to check the current shipment status.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate:

Name
Mobile number
Complete shipping address
PIN code

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, incorrect contact information or repeated delivery attempts, additional shipping or re-delivery charges may apply where permitted.

6. Delivery Attempts

The courier partner may make multiple delivery attempts according to its operational process.

Please ensure that someone is available to receive the package at the provided delivery address.

A shipment may be returned to us if it remains undelivered after the courier's applicable delivery attempts.

7. Delayed or Lost Shipments

If a shipment is significantly delayed, lost or marked incorrectly by the courier, we may coordinate with the courier partner to investigate the shipment status.

Resolution will depend on the courier investigation and applicable consumer rights.

Customers are requested to contact us promptly if the tracking information shows an unusual or unresolved delivery status.

8. Damaged Package at Delivery

Please inspect the outer package when receiving your order.

If the package appears open, tampered with or visibly damaged, customers are advised to record an unboxing video and contact us as soon as possible.

For a damaged or incorrect product claim, photographs, videos, packaging details and other information may be requested for verification.

9. Delivery Confirmation

A shipment marked as delivered by the courier partner may be subject to courier delivery records, including delivery scans, OTP confirmation, proof of delivery or other available delivery information.

If you believe an order has been incorrectly marked as delivered, contact us promptly so that we can investigate with the courier.

10. Undelivered / Returned Shipments

If a shipment is returned to us because of reasons attributable to the customer, such as:

Incorrect or incomplete address
Incorrect phone number
Customer unavailable
Refusal to accept the shipment
Repeated failed delivery attempts

the order may be subject to our applicable Return & Refund Policy. Additional shipping costs may apply where permitted by law and the circumstances of the order.

11. International Shipping

Currently, we primarily ship orders within India.

International shipping, if offered in the future, may be subject to separate shipping charges, delivery timelines, customs duties, taxes and import requirements applicable to the destination country.

12. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, courier network issues or other unforeseen events.