Refund policy

At PJ Enterprises, we aim to provide quality products and a reliable shopping experience. Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept eligible return requests within 7 days of delivery, subject to the conditions mentioned below.

To be eligible for a return:

The product must be unused, unworn and in its original condition.
All original tags, labels, packaging and accessories must be intact.
The product must not be washed, altered, damaged, stained or otherwise used.
You must provide the order number and proof of purchase.
For clothing products, the product must be returned in the same condition in which it was delivered.

Products returned without prior approval from PJ Enterprises may be refused.

2. Wrong, Damaged or Defective Product

Please inspect your package immediately after delivery.

If you receive a wrong, damaged or defective product, contact us within 48 hours of delivery at:

Email: pjenterprises0104@gmail.com

For verification, you may be required to provide:

Clear photos of the product
Photos of the packaging and shipping label
Unboxing video, if available
Order details and other information reasonably required to verify the claim

We reserve the right to verify every damage, defect, wrong-item or missing-item claim before approving a return or refund.

3. Return Shipping

If the return is approved, we will provide the applicable return instructions.

For returns caused by customer preference, incorrect size selection, change of mind or other reasons not attributable to us, return shipping charges may be applicable.

For products that are confirmed to be wrong, defective or damaged at the time of delivery, we will provide an appropriate resolution in accordance with applicable law and our verification process.

4. Fraudulent or Abusive Return Claims

To protect our customers and business from misuse, we may investigate return/refund requests where there are discrepancies such as:

Product returned in a different condition
Used, washed or altered product
Missing parts, tags, accessories or packaging
Product substitution or return of a different item
False damage/defect claims
Repeated or suspicious refund/return activity
Empty package or incomplete return
Any attempt to misuse the return or refund process

Where permitted by applicable law, we may reject a claim that does not satisfy the return conditions and may provide evidence to the relevant payment platform, courier, marketplace or other appropriate authority when necessary.

5. Non-Returnable Products

Unless required otherwise under applicable law, returns may not be accepted for:

Used or washed products
Products damaged after delivery due to customer handling
Products with removed or damaged tags
Customized or personalized products
Products returned without the required accessories or original packaging
Products that have been altered or modified after delivery

6. Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, where applicable.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

Refund processing time does not necessarily equal bank processing time.

7. Exchange

Exchange requests are subject to product availability and eligibility.

If the requested replacement size/product is unavailable, we may offer another applicable resolution in accordance with our policy and applicable law.

8. Order Cancellation

Orders can only be cancelled before they are dispatched, where the cancellation option is available.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

9. Return Inspection

All returned products are subject to inspection before a return or refund is approved.

Submitting a return request does not automatically guarantee approval. Approval will depend on the product's condition and compliance with this policy.